How do I push problem notifications to OpsGenie?

Dynatrace offers an out-of-the-box OpsGenie integration that automatically pushes Dynatrace problem notifications to your OpsGenie environment.

To set up OpsGenie problem-notification integration, navigate to Dynatrace > Settings > Integration > Problem notifications, click Set up notifications, and select OpsGenie, as shown below.

The Set up OpsGenie integration page displays.

Enter the following information

  • Display name  User-defined display name that distinguishes this unique integration from other integrations.
  • OpsGenie API key  Switch over to your OpsGenie account and set up Dynatrace integration. Insert the generated OpsGenie API key into this field.
  • Message  Custom message field that can contain text and problem-related placeholders.

Available placeholders

  • {ProblemID}: ID number of the reported problem.
  • {PID}: Unique system identifier for the reported problem.
  • {ProblemImpact}: Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE.
  • {ProblemTitle}: Short description of the problem.

Problem notifcations automatically fill in these placeholder values and include them in the corresponding OpsGenie incidents. OpsGenie incidents are automatically created when problems are detected and closed when problems are resolved. Incident details contain the detailed problem information as well as a direct link to the problem in Dynatrace.

Finalize, send a test notification, and save

Use the Notification level switches to control the types of problem notifications that are sent to the target system (problems with Applications, Services, and/or Infrastructure).

Finally, before you save your OpsGenie integration setup, click Send test notification to perform a test run and ensure that the provided OpsGenie API key is valid.