What is the life cycle of a problem?

In Dynatrace, performance degradation problems are deviations from established baseline performance that affect the services and/or applications in your environment. Following is an example scenario involving a problem that has as its root cause a performance incident in the infrastructure layer.

  1. Dynatrace detects an infrastructure-level performance incident. A new problem is created for tracking purposes and a notification is sent out via the Dynatrace mobile app. 
  2. After a few minutes the infrastructure problem leads to the appearance of a performance degradation problem in one of the application’s services.
  3. Additional service-level performance degradation problems begin to appear. So what began as an isolated infrastructure-only problem has grown into a series of service-level problems that each have their root cause in the original incident in the infrastructure layer.
  4. Eventually the service-level problems begin to affect the user experience of your customers who are interacting with your application via desktop or mobile browsers. At this point in the problem life cycle you have an application problem with one root cause in the infrastructure layer and additional root causes in the service layer.
  5. Because Dynatrace understands all the dependencies in your environment it correlates the performance degradation problem your customers are experiencing with the original performance problem in the infrastructure layer, thereby facilitating quick problem resolution. 

Such root cause analysis is available to you for every problem that appears in your environment. Just click Analyze root cause on any problem detail page to see the analysis that Dynatrace has performed on the problem.