How do I push problem notifications to VictorOps?

Dynatrace offers an out-of-the-box VictorOps integration that automatically pushes Dynatrace problem notifications to your VictorOps environment.

To set up VictorOps problem-notification integration, navigate to Dynatrace > Settings > Integration > Problem notifications, click Set up notifications, and select VictorOps, as shown below.

The Set up VictorOps integration page displays.

Enter the following information

  • Name User-defined display name that distinguishes this unique integration from other integrations.
  • API key Enter the auto-generated VictorOps API key here. To get your VictorOps API key, switch to your VictorOps account and navigate to VictorOps > Settings > Integrations > Rest Endpoint > Dynatrace.
  • Routing key
    Set a routing key to send problem notifications to the responsible team.
  • Message Insert a custom message that includes text and problem-related placeholders.

Available placeholders

  • {State}: Problem state. Possible values are OPEN and RESOLVED.
  • {ProblemID}: ID number of the reported problem.
  • {PID}: Unique system identifier of the reported problem.
  • {ProblemImpact}: Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE.
  • {ProblemTitle}: Short description of the problem.
  • {ProblemDetails}: All problem event details, including root cause, as plain text.
  • {ProblemURL}: URL of the details page of the corresponding problem in Dynatrace.
  • {ImpactedEntity}: Entities impacted by the problem (or the term “multiple” when more than two entities are impacted).
  • {Tags}: Comma-separated value list of the tags that are defined for all impacted entities.

Finalize and save

Use the Notification level switches to control the types of problem notifications that are sent to the target system (problems with Applications, Services, and/or Infrastructure).